Shipping policy

Shipping Policy

Thank you for shopping at ThrottleGrip. The following terms and conditions constitute our Shipping Policy.

1. Processing Time

All orders are processed within  1 to 3  business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive a secondary notification when your order has officially shipped.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional transit time for delivery.

  • If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Domestic & International Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option Estimated Delivery Time Cost
Standard Shipping    5 – 8 business days  FREE

Delivery times are estimates and start from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

3. Order Tracking

Once your order has shipped, you will receive an automated email containing a tracking number and a link to track your package.

Please allow up to 24–48 hours for the tracking information to update on the carrier's portal. If you haven't received your tracking number within  4 days  of placing your order, please contact us at  support@throttlegrip.store .

4. Customs, Duties, and Taxes

ThrottleGrip is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.).

5. Incorrect Shipping Addresses & Undeliverable Packages

Please double-check your shipping address during checkout.

  • ThrottleGrip is not responsible for orders shipped to an incorrect address provided by the buyer.

  • If a package is returned to us as undeliverable due to an incorrect address, you will be responsible for the reshipment costs.

6. Damages & Lost Packages

ThrottleGrip is not liable for products damaged or lost during shipping. However, if you received your order damaged or suspect your package is lost:

  1. Save all packaging materials and damaged goods.

  2. Take photos of the packaging and the damaged item(s).

  3. Contact us immediately at  support@throttlegrip.store with your order number, and we will assist you in filing a claim with the carrier or arranging a replacement.

7. Contact Us

If you have any further questions or concerns regarding our shipping policy, please contact us at: